Community Based Crisis Peer Support Specialist III - Iowa CCBHC

At Heartland Family Service, we are committed to building a culture that is trauma informed, values, and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Certified Community Behavioral Health Clinic (CCBHC) helps provide comprehensive, coordinated mental health and substance use services to the individual. CCBHC utilizes an integrated person, and family centered treatment plan to help ensure the individuals needs are being met. CCBHC offers access to care for any individual seeking help for mental health, substance use, or community support regardless of diagnosis, residence, or ability to pay. The goal of CCBHC is to provide a one stop shop for behavioral health services to the individual.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. 

SUMMARY DESCRIPTION OF WORK

This position is a fully integrated employee who provides highly individualized services at the peer drop-in program and in the community.  The focus of this role is to promote client self-determination and decision-making. Peer specialists provide essential lived experience insight and consultation to other professionals to promote a culture in which each client's point of view and preferences are recognized, understood, respected, and integrated into treatment, rehabilitation, and community self-help activities.  This role requires excellent communication skills with clients, family members and community institutions along with decision-making, problem solving, and positive interpersonal skills. To be successful in this role the applicant needs to be at minimum two years along their recovery journey and maintain good self-care practices.  Three openings available. 

Work Schedule: 37.5 hours per week

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MINIMUM QUALIFICATIONS

• Graduate of Peer Support Training Academy (or able to obtain)
• Certified Peer Recovery Support (PRS) (or able to obtain)
• Peer Support Whole Health training (PSWH) preferred
• Wellness Recovery Action Planning training (WRAP) preferred
• Two years paid or volunteer experience working with individuals with severe and persistent mental illness
• Valid driver’s license/ acceptable driving record
• Minimum of two years along in recovery/lived experience

Essential Duties and Responsibilities

• *Can speak to the experience of others with SMI (serious mental illness) and can provide support based on similar experiences in a trauma informed manner.
• *Able to engage clients in their own recovery journey.
• *Provides direct services to clients on an individual and group basis in the office and in community settings to teach symptom-management techniques, promotes personal growth and whole health wellness, and development by assisting clients to cope with internal and external stresses and move ahead with their goals.
• *Meets direct service standards, completes billing info and documentation in a timely manner.
• *Provides care coordination – knowledgeable of and can provide direction to community resources and other needed supports.
• *Develops/maintains a welcoming, trauma informed atmosphere.
• Serve as a day-time on-call staff for community based crisis services.
• Provide crisis intervention and risk assessments of clients for referral sources such as community members, law enforcement, and schools as part of a 2-person team within 1 hour of call activation.
• Help determine client needs and makes recommendations for referrals and appropriate levels of care following a clinical consultation.
• Ability to handle complex cases.
• Ability to be on call Monday through Friday from 8:00 AM- 4:30 PM.
• Available for after-hours coverage as needed on weekdays and weekends from 4:30 PM- 8:00 AM.
• Completes all necessary documentation relate to community crisis calls within 24-hours of call activation.
• *Participates actively in case consultations and other discussions related to client needs as an active voice for program members.
• *Collaborate with local agencies, organizations, and services providers.
• *Has good verbal and written skills.
• *Use computer easily to document confidential information and data required of the program. Documents client progress to maintain a permanent record of client activity according to the agency's established methods and procedures.
• *Assists in independent living skill development.
• *Assists and supports clients to find and maintain a primary care physician and dentist, and other medical professionals as needed. Encourage the client to focus on whole health wellness.
• Encourages clients to plan and carry out leisure time activities on evenings, weekends, and holidays.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Cooperates and collaborates with program area staff, volunteers, other Agency staff.
• Is dependable and punctual regarding scheduling and attendance.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• *Creates, maintains and shares an appropriate and dynamic self-care plan while identifying positive support systems outside of Heartland Family Service.
• *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• *Essential functions of this job is to be performed on company physical work site.
• Performs other program related duties as assigned.

*DENOTES ESSENTIAL JOB FUNCTIONS