Account Administrator Canton, MA #HIRING

Salary Range: $23.17 To $32.40 Hourly

 Statement of Position

The Account Administrator reports directly to the Supervisor. The Account Administrator is responsible for the successful processing of administrative transaction requests using a number of processes and systems while maintaining the highest levels of service professionalism in all they do.

 The Account Administrator is expected to:

• Handle daily written and verbal communication with policyholders, insureds, brokers, sales representatives and other departments within the Company.
• Be Responsible for daily phone queue calls.
• Send appropriate bills and census reports electronically or in Excel format as requested.
• Process various GroupComm mainframe transactions to add, change or correct certificate records; additionally process specialized online portal transactions.
• Supports coaching and training for new hires and peers.
• Be Knowledgeable of all major functions within the department which include: Online Administration Portal, renewal rate changes, EDI file processing, group terminations, conversions and portability processes.
• Research, review and input simple and complex billing changes in Group Comm.
• Provide strong customer service support to all telephone and written inquiries; providing accurate and courteous responses in line with our ‘Family Matters’ brand.
• Interpret and administer contract provisions i.e. age reductions, evidence of insurability requirements, benefit eligibility periods, maximum benefits, rating, etc.
• Provide specialized communication with employers that deliver a solid level of understanding of group products.
• Assist team in multiple areas in order to achieve and maintain department standards.
• Comply with privacy guidelines; will protect the privacy of customer information.
• Performs other duties and/or projects as needed or required.

Education: High school diploma required. Bachelors preferred.

 Experience: Minimum of 2 years of equivalent business experience required. Insurance experience and/or knowledge preferred.

 Knowledge Requirements:

• Excellent written/verbal communication skills.
• Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines.
• Excellent interpersonal skills and the ability to effectively build and extend relationships.
• Excellent working knowledge of Microsoft Office Word and Excel.
• Experience using multiple system applications, managing electronic and physical documents, ensuring they are properly recorded in systems and stored appropriately.

Certifications/Licensures: N/A