Technician - Service Field

Position:  Technician - Field Service

Company: Predictive Technology, Inc.

Job Type: Full Time Employment

Location of job:  Headquartered in Omaha, Nebraska

50 to 75% travel required based on job location (may include international travel) PTI will pay for Passport if employee does not have one. 

Company Description:

Founded in 2003, Predictive Technology Inc. is a privately held Woman Owned Small Business located in Omaha, Nebraska.

We are experts in infrastructure and critical power solutions within the Data Center, Critical Facilities, and Industries. We provide turn-key solutions in all aspects of mission critical support services. Our team has over 75 years’ combined experience with integration services that range from simple to complex.

Vision

Predictive Technology, Inc. is a highly diversified technology organization with a vision to provide our customers with the equipment, systems, service and support that they need in order to maintain the integrity and health of their facility regardless of their industry type or size.

Mission

Our mission is to build partnerships with our customers, provide them with peace of mind, and be their trusted advisor. PTI will never sell a system to our customers that doesn’t meet their needs, and we will always look out for our customer’s best interest.

General Job Description:

PTI is currently seeking a Field Service Technician to join our team.  The Field Service Technician position utilizes PTI hardware and software to enhance customer capabilities based on mission critical needs.  Common tasks include system installation, configuration, troubleshooting, and preventive maintenance.  Customers can include Data Centers, Hospitals, Telecom, Industrial, and other commercial sites.

Duties and Responsibilities:

1. Work with management to complete milestones for installation, delivery, testing, and final commissioning of customer systems.
2. Effectively work and communicate with the PTI implementation team.
3. Develop and maintain field reports and records.
4. Communicate issues discovered during implementation and startup which may impact delivery of customer projects.
5. Installation of monitoring equipment and software setup and programming.
6. Conduct routine preventive maintenance service, inspections, and equipment health analysis of customers systems.
7. Testing of hardware systems, individual monitoring devices to find defective issues and make corrective action.
8. Read and interpret blueprints, wiring diagrams, and schematics.
9. Trouble shoot customer service issues via phone and/or email and document.
10. Interact with customers on a professional level providing exceptional customer service.

Skills and Specifications:

1.  Should have excellent written and verbal communication skills.
2. Ability to effectively use electronic devices and testers.
3. Understanding basic AC/DC electricity is a plus.
4. Should have basic troubleshooting skills with electronic devices.
5. Ability to exercise excellent independent judgment.
6. Ability to establish and maintain solid working relationships with management, coworkers, and customers.
7. Excellent time management skills.
8. Flexibility and a great attitude are a must in this position.
9. Ability and desire to tackle new projects, learn new skills, and enjoy challenges.
10. Basic computer competency skills to include Outlook, Word, and Excel at minimum.

Working conditions and hours:

1. PTI is open Monday through Friday from 8 am to 5pm – however, this position does require some travel to include several overnight stays.  Most weekends off – however, occasional weekend and overnight work may be required based on the customer’s project requirements.

Education and Qualifications (Required):

1.  High School Diploma or GED from an accredited institution.
2.  Must possess a valid Driver’s License
3. Must be able to travel out of state via cars and/or airlines.
4. Must be legally authorized to work in the United States.
5. Ability to lift 75 pounds.

Preferred Qualifications:

1. Associate’s degree in basic electronics, electricity, or related field is a plus but not required.  PTI will train the right candidate.
2. Experience working with power systems, battery testing, troubleshooting, blueprint (schematics) reading, and/or electronics is a plus – but not required.
3. OSHA training a plus

Salary: 

1.  Dependent on work experience and studies.

Equal Opportunity Employer – offers full benefit package.