Manages and oversees Patient Access & Admitting, financial counseling, quality assurance/training, scheduling, registration, discharge, point of service collections, posting services performed across all clinic and hospital-based locations. Provides direct leadership to Interpretive Language Services. Develops working relationships with other departments and leaders to ensure effective Patient Access and Admitting as well as Interpretive Service functions are contributing to a most efficient and effective patient workflow resulting in the best possible patient care experience.
SCHEDULE: Monday-Friday 8a-5p. After hours/weekends as needed.
MAJOR RESPONSIBILITIES & DUTIES:
Facilitates and provides direct oversight to Patient Access operations both on-site and off-site for BTNRH Clinics and Interpretive Services
Oversees all registration and scheduling functions to ensure the highest efficiencies and customer service standards are met and maintained for all visitors presenting to BTNRH Clinics ensuring all performance, quality and benchmarking goals set for the Access department are consistently met or exceeded.
Facilitates the escalation or resolution of customer service issues in a timely and professional manner.
Oversees the interviewing, selection and evaluation of performance of Patient Access Specialists, 10x10 Patient Access, Interpretive Services, and Supervisory team members.
Ensures proper supervision of daily activities of all personnel in the above functions, providing coaching, mentoring, and discipline as necessary, for optimal performance and an overall positive patient care experience.
Serves as additional resource to physician and clinical team members for ongoing needs related to providing assistance for scheduling and coordination of patient care.
Tracks, trends and analyzes Patient Access front-end workflows, staffing patterns, productivity and quality results implementing changes when appropriate to fix issues, or identifying educational opportunities as they are identified at an individual, site specific or full team level.
Assists IT, serving as their registration and admitting liaison with Practice Management and EHR build, updates and maintenance, as related to front-end system functionality and optimal revenue generation and flow through the Revenue Cycle.
Ensures departmental compliance with State, Federal and Joint commission regulations and site readiness.
Provides oversight over physician schedules ensuring regular maintenance is performed.
Evaluates and implements cost containment measures, providing input into Patient Access capital and operational budget needs and monthly expenses which may include staffing or software.
Provides oversight to interpretive services ensuring proper mechanisms are in place to schedule and coordinate services as identified needed for patients and families.
Monitors, reports and makes necessary requests for modifications as needed to incoming call lines ensuring calls are answered in a timely manner, correct information is shared and in a professional and courteous manner with resolution reached prior to the end of call or transfer.
KNOWLEDGE, SKILLS, AND ABILITIES:
In depth knowledge of access and admitting with emphasis in identifying necessary legal documentation for guardianship, HIPAA, and Consent.
Ability to function easily, with a high level of proficiency, in a variety of hospital and clinic patient practice management systems and revenue cycle software.
Proficient use of Microsoft Outlook applications (Outlook, Word and Excel.)
Ability to communicate clearly and concisely both orally and in writing with all staff, physicians, and patients in all aspects of the job to allow efficiency and promptness for patient care.
Ability to lead and mentor staff and coordinate activities, organizing departmental workloads to comply with deadlines and priorities established by the Director or Boys Town initiatives.
Knowledge of Explanation and Benefit and claims filing processes for both hospital and physicians.
Ability to coordinate and complete complex projects efficiently, effectively and on time.
Ability to serve as a positive role model, supporting the mission of the organization.
Knowledge of federal poverty guidelines and 501(r) requirements for processing of charity and Financial Assistance applications, preferred.
Knowledge of medical terminology, abbreviations, anatomy & physiology and diseases.
Excellent communication skills in order to communicate effectively both orally and in writing.
REQUIRED QUALIFICATIONS:
Associate degree in business, healthcare, or a related field or equivalent combination of education and experience is required.
Minimum of 5 years of experience in Physician and/or Hospital front-office setting, including experience with 3rd party payers, customer service, quality assurance, collections, registration and/or admitting is required.
Minimum of 2 years direct supervisory/management work experience required.
Experience with software applications, as they apply to the computerized patient record required.
Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.
Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.
PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:
Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up.
Diversity is more than a commitment at Boys Townit is the foundation of who we are and what we do.
At Boys Town, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation, and delivers better business results.
About Boys Town:
Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.
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