Patient Access Supervisor

Patient Access Supervisor

Hixson Lied Center

Omaha, NE

Position Highlights: Patient Access Supervisor

Nebraska Medicine is now taking applications for a talented individual to join us as a Patient Access Supervisor at Hixson Lied Center in Omaha, NE. The Patient Access Supervisor will serve as a role model and leader to access staff, overseeing daily operations. Responsibilities include conducting interviews, staff check-ins, onboarding, performance reviews, rounding, and timecards. Ensure staff meet organizational goals and expectations, while fostering team engagement and supporting employee retention efforts.

If you have questions about applying for this Patient Access Supervisor role you can contact the recruiter, Jourdan at janstine@nebraskamed.com.

Shift Details:

• Primary location will be Main Campus, Hixson Lied Center

• Full Time

• Weekends, overnights, and holidays required.

Why Work at Nebraska Medicine?[KK1]

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

• Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

• Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve.

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Job Description: Patient Access Supervisor

Serve on the leadership team as a shift supervisor for the designated operation by overseeing all aspects of day-to-day Patient Access Operations. Partner closely with colleagues to serve as an Access expert, regularly model/mentor and train colleagues on technical skills, make decisions regarding daily priorities for the work group, provide guidance to an/or assist staff on non-routine or escalated issues and complete performance appraisals and/or disciplinary actions. Coordinate staffing and operations for registration and scheduling areas within Ambulatory Clinics, procedural areas and ACCESS services. Support on and off site management of services. Provide guidance for ACCESS team members, enterprise clinics, and decentralized registration areas by creating a positive work environment to maintain patient and employee satisfaction. Provide operations oversight, analysis, training, troubleshooting and analysis of resource requirements. Provide support to operations by assessing work flows and making recommendations for improvement. Must work in production as required.

Required Qualifications: Patient Access Supervisor
* Minimum of five years of customer service experience required.
* Minimum of one year of experience to include the majority of the following: serve as an operational expert for a group of employees, regularly model/mentor and train employees on technical skills, make decisions regarding daily priorities for a work group, provide guidance to and/or assist staff on non-routine or escalated issues.
* Bachelor's degree required or equivalent combination of education/experience combined required (One year of education equals one year of experience.)
* Ability to exhibit strong leadership, strong planning and organizational skills required.
* Ability to work independently, exercise creativity/innovation and be attentive to detail required.
* Strong interpersonal skills.
* Ability to problem solve and exhibit strong judgment skills in a well-thought out and timely fashion and determine appropriate course of action in significantly complex situations required.
* Based on department, may be required to work holiday and/or weekends.
* Expert knowledge in computer based applications, specifically Microsoft products including Excel and Word required.
* Excellent written and verbal skills and a demonstrated ability to prioritize work and direct staff required.
* Ability to type 45 words per minute with 95% accuracy required.
* Basic Life Support (BLS) certification within six months of hire or transfer date for employees working in hospital environment required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).

Preferred Qualifications: Patient Access Supervisor
* Leadership experience preferred.
* Experience in hospital patient registration preferred.
* Experience with hospital revenue cycle preferred.
* Experience leading staff in a 24 hour 7 day a week operation preferred.
* Project management experience preferred.
* Bachelor's degree in healthcare business or project management preferred.
* Knowledge of Microsoft ACCESS preferred.