Customer Service Support Clerk

Life & Health Customer Service Team is hiring! We are looking for a detail-oriented and organized individual to join our team as a Customer Service Support Clerk. In this role, you will play a key part in managing incoming customer requests and correspondence while ensuring timely and accurate processing in line with departmental procedures.

Key Responsibilities:

• Receive, count, analyze, sort, and distribute incoming customer requests and correspondence according to established schedules.
• Assess and categorize customer service requests, directing them to the appropriate personnel.
• Process routine service requests efficiently.
• Maintain department supply inventory and oversee preparation of file boxes for off-site storage.
• Organize, file, and rotate conservation and pending files.
• Manage daily tasks such as mail distribution, faxing, photocopying, and general document handling.

Qualifications:

• High School Diploma or equivalent is required.  
• Strong attention to detail and organizational skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Previous experience in customer service or administrative roles is preferred.
• Demonstrate ability to operate a PC, and operate copy and fax machines.
• Tabulation, sorting, organization and time management skills to prioritize and complete daily tasks.
• Basic math and reading aptitude.

About us:

Health. Life. Retirement. The Physicians Mutual family empowers people from all walks of life to enjoy the financial security they deserve. That’s what Insurance for all of us® is about.

The Physicians Mutual family includes Physicians Mutual Insurance Company and Physicians Life Insurance Company. Physicians Mutual Insurance Company offers reliable dental and supplemental health insurance (and now, pet insurance!). Physicians Life Insurance Company provides important Medicare Supplement and life insurance coverage. The company additionally offers coverage for funeral pre-planning to help meet the growing needs of funeral home owners and the families they serve.

Since our start in 1902, our dedication to delivering on our promise has helped make us one of the nation’s leading health and life insurance providers. In fact, we are rated in the top 1% of insurance companies. We consistently maintain some of the highest financial strength ratings in the nation from independent insurance analysts, including A.M. Best Company and Weiss Ratings, ensuring we’ll be there for our policyowners and our employees far into the future. But the achievement we’re most proud of? We have a 95% customer approval rating — a true sign of a company dedicated to embodying its vision.