EHMS Technology Support Assistant Job in Gainesville, GA

Position Type:
Support Staff/Technology Support Assistant

Date Posted:
10/21/2024

Location:
East Hall Middle School - 0289

Date Available:
11/1/2024

Closing Date:
until filled
Position Purpose
Under the general supervision of the Principal, to maintain the school's computer and network equipment in operating condition, meeting the technology needs of the staff; troubleshooting and repairing computer hardware and software, and resolving immediate computer operational problems.

Utltimately EHMS is looking for someone who: brings energy and a team-oriented personality, has an eye for detail, is a quick learner and an indenpendently motivated person.

Essential Performance Responsibilities

Installs and maintain computer operating systems, application software, and related computer equipment.
Performs computer hardware repair (computers, servers, switches, printers, scanners, and programs).
Creates and maintains E-Mail and Internet accounts on computers; configures E-Mail and security/passwords on computers (Active Directory).
Inspects computer and network equipment requiring specialized computer repair and troubleshooting for the purpose of identifying and verifying repair needs.
Assesses malfunctions of hardware for the purpose of determining appropriate actions to maintain computer and network operations.
Provides technical support to users of hardware
iPad Management (Apple)
Infinite Campus - Parent Portal & Gradebook management
Coordinates computer and network-related repair requests.
Assists in record-keeping regarding the functioning and inventory of the school's computers and related equipment, repairs, etc.
Assists in making recommendations regarding the purchase of new computers, software, and related equipment.
Assists in front office as necessary
Title I Equipment Inventory
Other duties as assigned

Additional Duties:
Performs other related tasks as assigned.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.

Equipment:
Uses personal computers, servers, switches, scanners and printers, and related equipment.

Knowledge, Skills and Abilities

Basic knowledge of all school personal computer and applications.
Understanding of current operating platforms, computer hardware and associated peripherals
Ability to inspect, assess, troubleshoot and repair computer network system, hardware and software.
Ability to work independently.
Extensive knowledge of E-Mail, Internet, WAN, LAN, and other computer network programs and operations.
Ability to communicate effectively with all levels of end-users.
Ability to follow oral and/or written instructions.
Ability to report work orally and/or in writing to supervisor.
Ability to establish and, maintain cooperative working relationship with, staff and others contacted in the course of work.
Ability to carry out instructions furnished in written or oral form.
Ability to add, subtract, multiply and divide, and perform complex arithmetic operations.
Analytical, problem-solving and creative-thinking skills with respect to computer-related issues.

Physical and Mental Demands, Work Hazards:
Works in standard office and school building environments.
Note: Also see the Summary of Physical, Sensory and Environmental Requirements Needed to Perform Essential Job Duties for this position.

Qualifications Profile
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

High School diploma.
Related college or technical school coursework.
Documented training in computer hardware, software and network use, troubleshooting and repair.
A+ certification and networking certifications preferred.
Motor Vehicle Operator's License or ability to provide own transportation.