IT & Business Systems CoordinatorLocation: Kalamazoo, MI (On-site) Company: Kalamazoo Mechanical, Inc. About the Role Kalamazoo Mechanical, Inc. is seeking a business-minded technology professional to serve as our internal go-to resource for systems and technology. This role bridges the gap between our employees, our Managed Service Provider (MSP), and our software platforms. You don't need to be a deep technical engineer-but you must be a strong generalist, quick learner, and effective communicator who can support users, manage systems, and help our team get the most out of our tools. Most importantly, support and find solutions for our construction and service teams who are not fluent technology professionals. What You'll DoSystems & Application Support
Administer and support core software platforms such as:
Sage Intacct, Sage Construction Management, Sage Field Operations, Procore
Paycor (HR/Payroll/Recruiting)
FollowUp CRM and other SaaS tools
Manage user accounts, permissions, and access across systems
Assist with configuration, troubleshooting, system usage, and improvements
MSP & Vendor Liaison
Act as the primary point of contact for our IT Managed Service Provider
Coordinate support tickets, escalations, and issue resolution
Interface with software vendors & VARs
Manage support relationships
Employee Support & Training
Provide day-to-day support (password resets, access issues, basic troubleshooting)
Help onboard/offboard employees from a technology standpoint
Own Paycor ATS and manage all job postings
Maintain accurate employee records within Paycor
Support reporting and data tracking (hiring, compensation, etc.)
Train, coach, support staff on systems and best practices
Create guides, SOPs, and training materials. Deliver training to inhouse teams on software platforms
Business Systems & Data Support
Support workflows across accounting, service, and operations platforms
Assist with reporting, KPIs, dashboards, and data integrity
Maintain email distribution lists, user roles, and system organization
Technology Administration & Security
Manage password systems (e.g., LastPass or similar)
Ensure good practices around access and security
Assist with device setup and coordination with MSP
What We're Looking ForRequired
5+ years of experience in IT support, systems coordination, or business applications
Strong working knowledge of Microsoft 365 and general PC environments
Strong understanding of SaaS applications and cloud-based systems (e.g. ERPs, ATSs, SharePoint)
Excellent communication skills-you enjoy helping and teaching others
Organized, proactive, and service-oriented
Self motivated, resourceful- this role is the only IT professional on staff, crucial to plan and schedule independently
Extremely trustworthy and professional- will have access to sensitive data.
Preferred (Highly Valuable)
Experience with ERP/accounting systems (Sage Intacct or similar)
Experience working with or alongside an MSP
Understanding of basic accounting concepts (GL, job costing helpful)
Experience with construction or service industry systems
Why This Role Matters
This position is critical to helping our team operate efficiently. You'll play a key role in:
Keeping our systems running smoothly
Helping employees succeed with technology
Improving how our business uses data and software
Suggest and implement new technologies that will help our teams
Compensation & Benefits
Salaried Position: $70,000 - $90,000
401(k) with automatic 3% company contribution (no employee contribution required)
Profit sharing (historically 6%-9% of pay, paid annually)
100% employer-paid health insurance
HSA & FSA options
Paid time off
Employee referral program
Job Type: Full time Kalamazoo Mechanical, Inc. is an equal opportunity employer.
